Frequently Asked Questions
Troubleshooting & FAQs
What if my recharge fails?
Double check that you entered the correct 20-digit token.
Ensure your meter has power and is turned on.
If the issue persists, contact Anietronic Limited Customer Support for your coverage area.
To find the contact information of the Anietronic support team that covers your area, navigate to the home page of the website and then click on the "contact" subpage. All support channels are displayed there for your convenience.
How do I know my meter status after purchase?
Navigate to the "Resouces" page of the Anietronic website.
Click on the "Track Meter Status" subpage.
Enter your order ID and click on "Check Status" to track the status of your meter.
How do I know what meter type i need for my home or business?
Navigate to the "Resouces" page of the Anietronic website.
Click on the "Meter Selection" subpage.
Take the short quiz and click on "Get Recommendation" to get the recommended meter type for your home or business.
How do I know my meter has been activated?
An SMS will be sent to your mobile phone within 72 hours after installation.
If you did not receive the SMS contact Anietronic Limited Customer Support.
To find the contact information of the Anietronic support team that covers your area, navigate to the home page of the website and then click on the "contact" subpage. All support channels are displayed there for your convenience.